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Frequently Asked Questions


How do I make payment ?

Urbanwheel.net accept Credit Card via  as the payment methods.


How much is the shipping cost?

Free Delivery for most of Urbanwheel products


When should my order arrive?

Its depend on the country location.
Ship out: Within 3 to 7 working Days. Shipping Time: 3 to 17 days


Who will deliver my order?

FedEx, DHL, UPS or whichever the most convenient.


Does Urbanwheel products come with a warranty?

Yes. For Electric Scooter products comes with a 1 year limited warranty on the electrical components which are the motor, display unit and controller. Except for all carbon fiber electric scooter is 6 months limited warranty on battery, motor and electronic parts.Battery warranty is 6 months. For Self Balancing Scooter the warranty period is 6 months limited warranty on the electrical components which are the motor, battery, display unit and controller.
Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. Any repair work done by customer will not be covered under warranty.

Within warranty period, buyer inform us the faulty parts with video or picture and urbanwheel will ship the faulty parts for free. We will provide instruction on how to replace the faulty parts. Or buyer can send the faulty products back to our factory for free repair but it must meet the following condition: buyer pays shipping cost to factory and we pay the return cost.